Privacy Policy
This policy explains how we collect, use, and protect your personal information.
1. Data Controller
Yusuf Jambang, operating under the brand JAMBANG, Vienna, Austria. For any privacy-related inquiries, please contact us at coach@jambang.at or call +43 660 7022271.
2. Information We Collect
We collect information you provide directly to us, including: Contact information (name, email address, phone number) when you fill out our contact form or book a consultation. Health and fitness information you share during consultations or coaching sessions to personalize your training program. Payment information when you purchase our services (processed securely through third-party payment providers). Communication records from emails, WhatsApp messages, or other correspondence. Progress data including measurements, photos (with your consent), and training logs.
3. How We Use Your Information
We use your personal data for the following purposes: To provide and personalize our personal training and coaching services. To communicate with you about appointments, program updates, and service-related matters. To process payments and maintain financial records as required by law. To send you relevant health and fitness information (only with your consent). To improve our services based on feedback and usage patterns. To comply with legal obligations under Austrian and EU law.
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your data based on: Contract performance - to fulfill our coaching and training services. Legitimate interests - to improve our services and communicate with you. Legal obligations - to comply with tax, accounting, and other legal requirements. Consent - for marketing communications and sharing progress photos.
5. Data Sharing
We do not sell your personal data. We may share your information with: Payment processors (for secure transaction handling). Cloud service providers (for data storage and website hosting). Legal authorities (when required by law). We ensure all third parties comply with GDPR requirements and maintain appropriate security measures.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill legal obligations. Contact and communication data: Retained for the duration of our business relationship plus 3 years. Financial records: Retained for 7 years as required by Austrian tax law. Health and fitness data: Deleted within 1 year after the end of our coaching relationship, unless you request earlier deletion.
7. Your Rights Under GDPR
As a data subject, you have the right to: Access - Request a copy of your personal data. Rectification - Correct inaccurate or incomplete data. Erasure - Request deletion of your data ('right to be forgotten'). Restriction - Limit how we process your data. Portability - Receive your data in a structured, machine-readable format. Object - Object to processing based on legitimate interests. Withdraw consent - Revoke consent for marketing or other consent-based processing. To exercise any of these rights, contact us at coach@jambang.at.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including: Encrypted communications (SSL/TLS). Secure storage with access controls. Regular security assessments. Staff training on data protection.
9. Cookies and Website Analytics
Our website uses essential cookies for functionality. We may use analytics tools to understand how visitors use our site. These tools collect anonymized data and do not identify individual users. You can control cookie settings through your browser preferences.
10. International Data Transfers
Your data is primarily processed within the European Economic Area (EEA). If data is transferred outside the EEA (e.g., to cloud providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
11. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or contacting you directly. The date at the bottom of this page indicates when it was last updated.
13. Contact & Complaints
For privacy-related questions or to exercise your rights, contact: Yusuf Jambang, Email: coach@jambang.at, Phone: +43 660 7022271. If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Austrian Data Protection Authority (Österreichische Datenschutzbehörde): dsb.gv.at
Last Updated
April 2026